Quality Management
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Course informations
| Study program level |
Undergraduate |
| Study program |
Entrepreneurship |
| Study program direction |
Entrepreneurship |
| Course year |
2. |
| Course semester |
IV |
| Course status |
Elective |
| ECTS |
3 |
| Lectures (h) |
30 |
| Excercises (h) |
- |
| Seminars (h) |
15 |
Course objectives
- Understand and evaluate the basic concepts and quality management features to explain the reasons for the quality management and the importance of implementing a quality management system
- Acquire knowledge of tools and methods of quality management in companies, explain the reasons for their introduction, and valorize their advantages and disadvantages.
- Analyze the costs of introducing and maintaining quality management systems and justifying the purpose and reasons for their implementation
Course outcomes
The name of the learning outcomes set: The concept of quality through thought, content and conceptual background
Level: 5
- Explain the concepts and quality management features
- Explain the concepts of business processes and business process improvement
- Explain different views on quality and historical development of quality management
- Explain the reasons for the quality management and the importance of implementing a quality management system
The name of the learning outcomes set: Introduction to quality management tools and methods
Level: 5
- Distinguish quality management tools and explain their advantages and disadvantages.
- Explain the basic methods and models of quality improvement systems
- Explain basic quality management settings.
- Explain the concepts of continuous improvement
The name of the learning outcomes set: Quality costs in organizations
Level: 5
- Determine the quality costs of an organization.
- Anticipate future costs.
- Validate the justification for introducing a quality management system.
Course content
Concept and quality management theory. Basic quality management asumptions. Quality and business score - quality costs. Quality management systems. Development of ISO norms. Total quality management - TQM. Six sigma concept. LEAN management. Tools and methods of quality management. Integrated and other management systems. Accreditation, certification and supervision.
