Quality Management in Rural Tourism
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Course informations
| Study program level |
Undergraduate |
| Study program |
Management |
| Study program direction |
Management of rural tourism |
| Course year |
3. |
| Course semester |
VI |
| Course status |
Elective |
| ECTS |
3 |
| Lectures (h) |
30 |
| Excercises (h) |
- |
| Seminars (h) |
15 |
Course objectives
- Understand and evaluate the basic concepts and quality management features to explain the reasons for quality management and the importance of implementing a quality management system
- Acquire knowledge of tools and methods of quality management in tourism sector companies, explain the reasons for their introduction, and valorize their advantages and disadvantages.
- Analyze the costs of introducing and maintaining quality management systems and justifying the purpose and reasons for their implementation
Course outcomes
Name of the learning outcomes set: Quality management in rural tourism
Level: 6
- Analyze the relationship between the quality of reputation and the competitiveness of a tourist-catering facility in rural tourism
- Select the most famous and most important international certificates and quality standards related to tourism and hotel companies, as well as tourist-catering facilities in rural tourism.
- Effectively apply the principles of a quality management system and integrated management systems to increase profitability in tourism-catering businesses in rural tourism.
- Recommend methods of detection and prevention in the implementation of quality assurance in tourism-catering subjects in rural tourism.
- Identify and measure the effectiveness of key processes and key success factors in a tourist-catering facility in rural tourism.
Course content
Basic concepts and quality management theory. Development of standards, norms, integrated systems and quality management systems. Quality management systems - Establishment of ISO 9001 quality management systems - Implementation of ISO 9001 environmental management systems - ISO 14001 Safety management and safety management systems - OHSAS 18001 Specification food safety management systems - ISO 22000 / HACCP Standard. Business continuity management system - ISO 22301. Social sensitivity management systems - ISO 27001 / SA 8000. Information security management systems - ISO 27001. Energy efficiency management systems - ISO 50001. Implementing integrated management systems. Certification, accreditation and supervision.
