Communication and Multidisciplinary Approach to Guest
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Course informations
| Study program level |
Undergraduate |
| Study program |
Management |
| Study program direction |
Management of rural tourism |
| Course year |
1. |
| Course semester |
II |
| Course status |
Core |
| ECTS |
3 |
| Lectures (h) |
15 |
| Excercises (h) |
- |
| Seminars (h) |
30 |
Course objectives
- Introduce students with general communication skills, business correspondence and business etiquette
- To develop awareness of the concept of multidisciplinary approach to the guest and to learn to valorize each guest based on business multiculturalism and characteristic cultural practices
Course outcomes
Name of the learning outcomes set: General communication skills
Level: 5
- Present general communication skills.
- Apply the legality of oral and written communication in accordance with the Croatian standard language.
Name of the learning outcomes set: Business etiquette
Level: 5
- Integrate business etiquette in a communication with a guest and establish the multiculturality of the guest.
- Apply standards and norms of good and efficient business behavior.
Name of the learning outcomes set: Interdisciplinary approach to a guest
Level: 5
- Apply standards and norms of good and effective multicultural behavior in hosting guests.
- Organize work with guests (reception, accommodation, hospitality and attention, taking care of the needs and habits of guests).
Course content
Introduction to communication. Communication. Forms of communication. Verbal and nonverbal communication. Communication process. Communication and culture. Communicating in the World of Differences. Business etiquette (principles and rules of business behavior). Business communication 2.0. Business letters. Business protocol. Business dress. Business multiculturalism. Characteristic cultural customs in some countries. Caring for the guest.
