Course informations
| Study program level | Undergraduate |
| Study program | Management |
| Study program direction | Informatics management |
| Course year | 3. |
| Course semester | VI |
| Course status | Elective |
| ECTS | 6 |
| Lectures (h) | 30 |
| Excercises (h) | - |
| Seminars (h) | 15 |
Course objectives
Introduce to a student the basic principles of quality management. Point to the ability to use quality management tools in organizations
Course outcomes
- Explain the concepts and quality management features
- Explain the concepts of business processes and business process improvement
- Explain different views on quality and historical development of quality management
- Explain the reasons for the quality management and the importance of implementing a quality management system
- Distinguish quality management tools and explain their advantages and disadvantages.
- Explain the basic methods and models of quality improvement systems
- Explain basic quality management settings.
- Explain the concepts of continuous improvement
- Determine the quality costs of an organization.
- Anticipate future costs.
- Validate the justification for introducing a quality management system.